Payment & Shipping
Retail customers
Orders taken through this website will be processed offline in our store prior to shipping. Retail customers can make payment by Visa, Mastercard and American Express as well as direct banking or cheque.
Trade customers
Seperate online pricing for trade customers will be available soon. In the meantime, existing trade customers can still place orders through this website, but will have their bill adjusted for the trade price by us in store. Please be sure to indicate on your order that you are one of our trade customers.
Cost of shipping
During the checkout procedure, a standard courier delivery rate, variable by your location in New Zealand, will be added to your order. You may also elect to drop in and pick the order up yourself.
- Greater Wellington incl. Plimmerton & Upper Hutt - $4.95
- (Further to Palmerston or Masterton - $6.75)
- Rest of North Island - $9.95
- South Island - $14.95
- Store Pick-Up - $0.00
Shipping policy
We ship to residential or business addresses within New Zealand on the business week-day following your order. 1-3 days delivery time is expected and you will be notified of any shortages or delays as soon as possible. Please note that we can't ship to Post Office boxes or to addresses outside of New Zealand. If you are sending gifts and don't know the recipients post code, please enter 1000.
Product availability
From time to time there are heavy demands on particular products. As we deal mainly with small artisan suppliers and some of our range is seasonal, it is not always possible to replenish our supplies immediately. We apologise if one of the products you've chosen has sold out.
Packaging We strongly believe in recycling. Because of this your order will most likely be shipped in a re-used branded cardboard carton. If you are giving your order as a gift and would like it packed in new cardboard, please say so in your message.
Warranties and returns
We guarantee the condition of all our stock. If you receive goods, which when opened turn out to be faulty, please notify us within 48 hours of delivery and we will organise a replacement for you at our cost.
We encourage you to ask questions before you buy as we must decline to refund on-line purchases that do not involve products with an actual fault. Please note that we cannot guarantee the safe delivery of chilled products - cheeses, meats, small goods etc, outside of greater Wellington.