Payment & Shipping
Our retail outlets are listed on our main page. If you live in Wellington, that is currently us here at Truffle.
Please note that as of the 1st of May 2014 we can no longer offer on-line FOOD ordering.
Existing trade customers can email or phone their orders through as normal. There is an answerphone for out of hours calls.
Cost of shipping
* Wellington including up to Plimmerton & Upper Hutt - $5.50
* Rest of North Island up to 20kg - $10.50
* South Island up to 15kg - $15.50
We ship to homes and business addresses within New Zealand on the week-day following your order. 1-3 days delivery time is expected and you will be notified of any shortages or delays as soon as possible. Please note that we can't ship to Post Office boxes or to addresses outside of New Zealand. If you are sending gifts and don't know the recipients post code, please enter 1000.
From time to time there are heavy demands on particular products. As we deal mainly with small artisan suppliers and some of our range is seasonal, it is not always possible to replenish our supplies immediately. We apologise if one of the products you've chosen has sold out.
We strongly believe in recycling. Because of this your order will most likely be shipped in a re-used branded cardboard carton. If you are giving your order as a gift and would like it packed in new cardboard, please mention this in your message.
Warranties and returns
We guarantee the condition of all our stock. If you receive goods, which when opened turn out to be faulty, please notify us within 48 hours of delivery and we will organise a replacement for you at our cost.
We encourage you to ask questions before you buy as we must decline to refund on-line purchases that do not involve products with an actual fault.