We know the damage that heat can do to badly shipped wine. Our commitment to you is that we will always get the fruit of our suppliers labour to you in the freshest possible condition. To achieve this Truffle uses J F Hillebrand's climate controlled (14 deg. c) Door-to-Door service, which collects, ships, and delivers them to our door here in Wellington using specially refrigerated trucks and containers. Once here, the wines go immediately into our climate controlled storage facility. We are one of only two importers in New Zealand who do this.
When we ship to you, every care is taken to minimise the risk of breakage and heat damage. Sadly, shipping individual cases around N.Z. in a refrigerated manner is horrendously expensive, and is only available at 1-4% celcius. We recommend overnight shipping whenever practical.